Terms & Conditions

We work well with our clients because our relationships are based on honesty and trust, but all work needs guidance in the form of terms and conditions. Between us – Crunchy Social (ABN 36677511257) and you – the customer.



We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something that you might later regret. What we do what’s best for both parties, now and in the future.
You the customer, are hiring us Crunchy Social (ABN 36677511257) to create and manage your social media accounts price displayed on our website (www.crunchysocial.com.au) or in a quote/proposal.


What do both parties agree to do?

You, as the customer, have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us the information we need to complete the project as and when and in the format we need it. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to make full or partial upfront payments as set out at the end of this contract.
Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.


Social Media Management

We will set up and manage the number of social media accounts as agreed upon and post the agreed-upon number of updates while also taking into consideration the norms of the platform and expectations of the target audience. We will aim to generate an increase in followers and customer engagement using your business information and content, however, we are also happy for you to review your scheduled posts and suggest changes. In this instance, you’ll review our work; provide feedback and approval in a timely manner also.

Should you like to provide text, graphic or photographic content for your social media platform, please supply graphic files in an editable, vector digital format. You should supply photographs in a high-resolution digital format (also see copyrights below).

At the beginning of each month, we will provide a summary of your social media updates and statistics from over the previous month.

Should your social media management not meet your requirements, we will revise our strategy at no additional cost.

If investing in paid sponsorship ads on any platform, the full additional investment will be used towards the sponsorship.



You, the client, have complete ownership of the social media accounts created for your business. Crunchy Social reserves the right to use your accounts in our online portfolios, including promotional materials such as newsletters and advertisements. The client also gives Crunchy Social permission to use the client’s name, and/or website address, for testimonial purposes on our website, or other business-related media.


Performance Liability

Crunchy Social does not warrant that the functions supplied by our social media management, strategy or advice will be uninterrupted or error-free. The entire risk as to the quality and performance of the social media accounts is with the client. In no event will Crunchy Social be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the social media management provided, even if Crunchy Social has been advised of the possibility of such damages.



Before you confirm your agreement to these terms, please make sure you understand all of the above agreement. Should you have any questions or concerns regarding these terms, please contact us before advising us of acceptance.


Legal stuff

We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.



First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves or that you’ve permission to use them.

Then, when your final payment has cleared, copyright will be automatically assigned as follows:

You’ll own the visual elements that we create for this project. We love to show off our work and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles and in books.



In return for social media management, the client agrees to pay the total fee payable in one payment each month or for an agreed-upon duration of months in advance. Payment must be made within 7 days of receiving the invoice or a late fee of 1.5% will be added to the existing invoice. If payment is not received within 10 days of receiving the invoice, Crunchy Social will cease work until the invoice is paid in full. We’re sure you understand how important it is as a small business that you pay the invoices that we send you promptly. You agree to stick tight to the specified payment schedule.

Should you not wish to engage with Crunchy Social social media management going forward, 30 days written notice must be given. You also acknowledge that you shall not be entitled to claim a refund for any remaining months of your agreement if you cancel.



Illness, injury, or other events beyond Crunchy Social’s control, such as: fire, theft, computer failure, and Acts of God may result in delays of unpredictable length.


But where’s all the small print?

Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place. Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of Australian law.


The dotted line: By purchasing services from Crunchy Social, you accept the above contract. Everyone should keep a copy for their records.


We look forward to doing business with you!